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Pooley Accounting Customer Service Survey 2021
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Pooley Accounting Customer Service Survey 2021
Your Information
Name
*
First
Last
Company Name
*
Email
*
Please Rank Your Pooley Accounting Services’ Team Member on a Scale of 1-5
Communications
*
Team Member responds within one (1) business day to emails or left voicemails.
Very Satisfied = 5
Satisfied = 4
Neutral = 3
Dissatisfied = 2
Very Dissatisfied = 1
Communications: If you chose a 2 or below, please provide specific details
Timeliness
*
Team Member meets internal and external deadlines. Also, team member completes assignments within the allotted time and when promised.
Very Satisfied = 5
Satisfied = 4
Neutral = 3
Dissatisfied = 2
Very Dissatisfied = 1
Timeliness: If you chose a 2 or below, please provide specific details
*
Quality of Work
*
Team member produces work that is accurate, comprehensive, and effectively communicated.
Very Satisfied = 5
Satisfied = 4
Neutral = 3
Dissatisfied = 2
Very Dissatisfied = 1
Quality of Work: If you chose a 2 or below, please provide specific details
Planning and Scheduling
*
The team member is proactive about completing work, accomplishing agreed upon work and keeps appointments.
Very Satisfied = 5
Satisfied = 4
Neutral = 3
Dissatisfied = 2
Very Dissatisfied = 1
Planning and Scheduling: If you chose a 2 or below, please provide specific details
Professionalism
*
Team member demonstrates a willingness to fulfill position requirements and complete assigned tasks. Attitude displayed by team member, interacting in person or via email with you and related companies, is always positive.
Very Satisfied = 5
Satisfied = 4
Neutral = 3
Dissatisfied = 2
Very Dissatisfied = 1
Professionalism: If you chose a 2 or below, please provide specific details
Final Thoughts
Overall, how do you feel about your accounting?
Please check all that apply.
Relieved
Frustrated
Stressed
Optimistic
In Control
Anxious
Overwhelmed
Confused
Peace of Mind
Weight has been lifted
Skeptical
Supported
Would you refer Pooley Accounting Services?
*
Yes
No
Referral: If your response is no, please provide details
Is there anything else you would like to share about Pooley Accounting services?
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